Support for your Hospitality Business

The team at Fresh Pear of Eyes are here to support your day to day business needs. All experienced in the hospitality industry, our team understands the day to day pressures that come with owning and managing a hospitality business. 

​We are here to support you at whatever level you require, whether occasional, regular or even a one-off.

So many businesses don’t have the resources to afford a full time Manager, or if you are new to the industry with a new business and need some guidance and support, the team at Fresh Pear of Eyes can cater for your every need. 

Bespoke support packages can cater for all business scenarios – our menus below give an idea of the many areas we can assist with. 

Please feel free to call or email for a no obligation chat to see how we can help.

We look forward to hearing from you…

Get in Touch.

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Our Menus

Training

Customer service
Bar service
Restaurant skills
Food hygiene
Food allergy 
Cellar management 
Master of ceremony  
Safer Food, Better Business (SFBB & Food Hygiene Rating )
First Aid
​GDPR

Marketing 

Brand identity 
Email campaigns
Data capture
Public relations (PR)
Competitor research
Client retention 
Social media & networking 
Search engine optimisation (SEO)
Website development 
Digital marketing​

Finance

Purchase ledger 
Sales ledger
Payroll 
Wage costing 
​Management accounts
VAT returns
Cash flow forcasting 
Budgeting and forcasting 
Cash management 
Stocktaking 
Key Performance ​Indicator reporting e.g food costs (KPI)

Accommodation

Accommodation audit​
Average room rate and room yield 
​​Room design or face-lift 
​Property management system (PMS)
Online booking sites
Direct booking growth
Guest facilities
Guest welcome packs 
Guest amenities

Conference and Banqueting

System development
Conference package development
Party and event package development
Wedding package development
Events Co-ordinator role
Wedding faye stand design

Food and Beverage

​Menu planning
Menu costing
Drink costing
Cellar management 
Supplier sourcing
Environmental Health compliance
Kitchen audit
Restaurant and bar design
Safer Food, Better Business (SFBB & Food Hygiene Rating)

The Nuts and Bolts

Developing your vision
Business planning
Standards and system design and implementation 
Facilities management 
Troubleshooting
Service audit ​
Mystery customer visits

Personnel and

Health & Safety

​Personnel system set up 
Holiday cover
Sick cover 
Conducting interviews 
Data protection 
Risk assessment
Staff handbook
​Operating procedures 

The Fresh Pear of Eyes Team

Charles Russell

Charles Russell

As an experienced “roll your sleeves up” Manager based in South Devon, I can provide expertise in all areas of the hospitality industry. After twenty-five years of industry experience working in restaurants, corporate and family owned hotels and food retail, I can bring skills to your business offering you the support you need.

Starting in the ranks as a Kitchen Porter and working my way through the industry, my last full time position was 9 years as Director/ General Manager at The Edgemoor Hotel, Bovey Tracey.

We all wish there were more than twenty-four hours in a day as we don’t always have time for those all important tasks, so with expertise in developing systems and having your business vision in mind, those all important tasks will be achieved.

I have a passion for great customer service and am a firm believer of “people buy people” as this is so important in the hospitality industry. I have a can-do attitude, enjoy a new challenge and like nothing better than seeing someone else’s vision succeed as I understand the dedication and commitment that goes into businesses to make them thrive.

Louise Russell

Louise Russell

As an experienced administrator based in South Devon, I can implement and manage operational and administration systems within the hospitality industry. Systems in any business are the backbone to the day to day running of the organisation. 

Completing a Hospitality and Business degree at Plymouth University and working within the hospitality industry for 12 years, has given me an insight into many hospitality businesses and systems. This has made me realise the importance of systems and how they can make work life far easier to manage and also have the ability to assess past business when forecasting for future business. ​

I am married to Charles and also look after our two children Isabelle and William. 

 

Jody Miller-Studdy

Jody Miller-Studdy

I started my career as a trainee chef in France where I completed a 3 year apprenticeship.  After working in a UK kitchen for 4 years I decided to complete a Bachelor of science degree in tourism and hospitality management at Plymouth University. Since then I have worked my way into various management roles within hotels and restaurants working at hotels and restaurants within South Devon.

Working as a hotel manager I have realised that there are many ways to overcome some of the challenges now facing the industry and the importance of building a strong and dynamic team to working along side. I enjoy taking on new challenges and seeing a business grow and succeed beyond what anyone thought it would. I have a huge passion for the industry and always aiming to exceed customer expectations. 

Andrew Clough

Andrew Clough

I am a “hands on” Freelance Accountant with a vast experience of accounting, bookkeeping, and business management, across a broad range of small and medium sized organisations, and specifically within the Hotel and Hospitality industry. 

I was Management Accountant for the Dart Marina Hotel for six years (between 2002 and 2008) and since 2009, have held a similar position at The Edgemoor Hotel, and since 2014 Dartmoor Whisky Distillery

In my view, the accounting function of a business should realise two purposes. 
The first is the creation, and application of an accounting and bookkeeping system to provide accurate records, ensuring suppliers, and staff are paid, correctly, and on time; that sales are recorded, in detail, and correctly; and that bank transactions are posted in an accurate, and timely fashion, in order to provide 24/7 visibility of the cash position.

The second purpose is, to use the accounting records, to generate Management Information (through Management Accounts, Key Performance Indicators, and budgeting), which will enable the business managers to understand the strengths and weaknesses of their business, and implement the necessary changes.

Tracey Brent

Tracey Brent

Originally I trained at Chelsea School of Art, London and have many years of experience “we won’t say how many” under my belt. Having worked on many design and refurbishment projects from London to the South West, I bring a wealth of experience to any re-design or makeover project. Living in London and visiting Devon on many occasions throughout the year to escape the big smoke!

I enjoy projects of all sizes, either major refurbishment or just that quick fix to make the difference.

We can offer support in all areas of your business to help improve efficiencies, profits, planning and much more so you get the most out of your business.

Contact Us for more Information

Speak to us : 01626 903234 / 07827 292738

For fill in our contact form.

Get in Touch.

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